Privacy policy

This privacy policy describes how Cosmorian processes personal data in the context of our online supermarket activities in Australia. We handle your data with care and strive for transparency about what information we collect, for what purposes we use it, and what choices you have. This policy applies to our website, ordering processes and customer service channels.

Controller and contact
Cosmorian, located at 800 Toorak Road, Hawthorn East VIC 3123, Australia, is responsible for the processing of personal data. For questions or requests, you can contact us viacosmorian@gmail.comor by phone at +61410739258. For legal documents and terms, we refer to the sectionLegal.

What data do we collect
We process, among other things: name, address, email address, phone number, delivery preferences, order history, payment status (without full card details), and technical data such as IP address, device and session information. This data is provided by you or collected when using our website and services.

Purposes and legal bases
We use personal data for processing orders and delivery, customer service, account management, invoicing, improving our services, and securing systems. Processing takes place on the basis of the performance of a contract, a legal obligation (such as statutory retention periods), legitimate interest (e.g. service improvement and fraud prevention) and, where required, your consent (for example for marketing communications).

Retention periods
We do not store data longer than necessary. Order and invoice data are retained in accordance with statutory periods. We retain account and communication data for as long as it is relevant for providing service or until you delete your account, taking into account legal obligations.

Sharing with third parties
We only share data with parties involved in the performance of our services, such as delivery partners and IT service providers. We conclude processing agreements with these parties, in which appropriate security measures are laid down. Data is not sold to third parties.

Security
We take appropriate technical and organisational measures to prevent loss, misuse and unauthorised access. Think, for example, of encryption where appropriate, access management and logging. Despite due care, no measure can offer absolute security; we continuously monitor and improve processes.

Your rights
You have the right to access, rectification, erasure, restriction of processing, data portability and objection to processing, to the extent permitted by law. Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing before the withdrawal.

Cookies and similar technologies
We use functional and analytical cookies to make the site work properly and measure performance. We ask for consent for non-essential cookies. You can manage your preferences via the cookie settings. We display a banner on our website with which you can accept or refuse cookies. See also the Cookies section below.

International transfers
If data is processed outside the European Economic Area, we provide appropriate safeguards, such as standard contractual clauses or equivalent mechanisms, and evaluate risks to data subjects.

Complaints and supervision
If you have concerns about the processing of your data, please contact us first so we can think along. In addition, you have the right to file a complaint with the Australian Data Protection Authority.

Changes
We may change this privacy policy when our services or legislation change. The most recent version is always available on this page. In the event of significant changes, we will inform you via the website or by email, if applicable.

Contact
For privacy requests, you can reach us viaContactor by email atcosmorian@gmail.com. Postal address: 800 Toorak Road, Hawthorn East VIC 3123, Australia.