Legal information & Terms — Cosmorian

Everything you need to know about ordering, consumer rights and our terms for delivery in Australia.

Privacy statementCustomer service

Cosmorian — online supermarket for fresh groceries

General Terms and Conditions

Our general terms and conditions govern the agreement between you and Cosmorian when ordering food and other products via cosmorian.space.

  • Applicability: the terms apply to every order, unless otherwise agreed in writing.
  • Price and payment: prices are inclusive of VAT unless otherwise stated; payment methods are listed on the checkout page.
  • Cancellation: orders can be cancelled within the specified time according to the checkout policy.

Consumer Rights (AUS)

As a consumer, under Australian law you have specific rights for online purchases, such as information obligations, right of withdrawal and legal protection in case of defects.

Right of withdrawal
Where applicable: 14-day cooling-off period from receipt (except for food products when perishable or made to order).

Distance selling & information obligations

We clearly inform you in advance about product features, price, delivery and contact details as required by Australian consumer law.

  1. In advance: order confirmation by email with all relevant information.
  2. Delivery: delivery times and any cooling times are indicated at the time of ordering.
  3. Damage: report defects within 48 hours for fresh products or within 14 days for other items.

Returns and refund policy

Perishable goods

Fresh vegetables, fruit, bread and other perishable products are not eligible for a standard return; we take action in the event of delivery of damaged or incorrect products.

Non-perishable goods

Return possible within 14 days under conditions; return costs and packaging may apply.

Complaints procedure & disputes

We aim to handle complaints quickly and transparently. Below is an overview of steps and alternative dispute resolution.

Send your complaint tocosmorian@gmail.comwith order number and description. We respond within 14 days.

For unresolved complaints, you can use the European ODR platform or the Australian Disputes Committee for e-commerce.

You can also seek advice from the Consumer Information Service or the Legal Aid Office.

Company details and contract information

Company nameCosmorian
Chamber of Commerce81234567
VATNL123456789B01
IBANNL12INGB0123456789
Address800 Toorak Road, Hawthorn East VIC 3123, Australia
Phone+61410739258

Legal contact person

Contact person

Marijke van Dijk
Legal & Compliance

For requests under GDPR/GDPR rights, we refer you toPrivacy.

FAQ — Frequently asked legal questions

When can I cancel an order?

Cancellation is possible as long as the delivery is not yet being prepared; check your order status or call customer service.

How do I request a refund?

Report the problem within the specified period by email with a photo of the product and order number.

What if I have an allergic reaction?

Check ingredients on the product page and contact us if anything is unclear before purchase; in case of incidents, seek medical help.

Submit a complaintPrivacy & GDPR

Policy for food safety and quality

We operate in accordance with Australian food safety guidelines and HACCP standards for storage and delivery of perishable products.